We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food) and personal care goods (such as beauty products). If an item you ordered is out-of-stock or on back-order, we will immediately refund you the cost of the item. You can always contact us for any return question at and Backordered Items If the product(s) is seized by customs there will be no credit processed for the product(s). If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. We will also subtract any other outside charges we have incurred during shipping, such as warehousing fees, return postage fees, etc. You will be refunded the total amount of the order minus the shipping charge and 20% of the value of the order as a restocking fee. If your order is returned to us due to banned / restricted products, a wrong address, refusal to pay customs fees, refusal to accept order, or because no one was there to accept delivery of your order, we will refund your account as follows: If you made a mistake while inputting your shipping address and the parcel returns to us, we may charge you the return shipping cost and the cost to ship back to you. Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return instructions on how and where to send your package. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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